bet pingpong Privacy Policy

This page describes what we collect when you use bet pingpong and how we keep that data protected. We take data privacy seriously because your account information—email, payment details, identity documents, and betting history—forms the foundation of trust on our platform. Our commitment is to be transparent about what we collect, how we use it, and who may access it.

When you open an account on bet pingpong, you share personal information with us. This includes your name, email address, phone number, and identity documents required for account verification (KYC). When you deposit via DANA, e-wallet, mobile banking, local payment, or bank transfer, we collect payment-related data. When you place bets on Liga 1, Piala AFF, or other markets, or when you play live-dealer tables and slots, we log that activity to your account ledger. We use this data to operate your account, process your transactions, comply with legal obligations, and improve our service.

Our privacy practices reflect Indonesian law and international standards. We do not sell your data to third parties for marketing. We do share limited information with payment processors and regulatory bodies only as required by law. This policy explains the details; if you have questions, contact our support team.

What we collect on bet pingpong

We collect data in several categories:

• Account information: Name, email address, phone number, date of birth, and residential address. These are mandatory to open an account on bet pingpong.
• Identity documents: We collect copies of government-issued ID (passport, KTP, or equivalent) for account verification. We store these securely and never share them except as required by law.
• Payment data: When you deposit via DANA, e-wallet, mobile banking, local payment, or bank transfer, we record the payment method, amount, timestamp, and status. We do not store full credit card numbers or e-wallet passwords; payment processors handle that encryption.
• Betting and gaming history: Every bet you place on Liga 1, Piala AFF, Champions League, or other markets—and every spin, hand, or session in our live-dealer and slot games—is logged with timestamp, stake, outcome, and balance change.
• Device and access data: We log your IP address, device type, browser, and approximate location (country/region level) to detect fraud and unauthorized access.
• Support interactions: If you contact our support team via email, chat, or phone, we retain records of that conversation.

We collect this data to run your account, process deposits and withdrawals, settle bets, prevent fraud, and comply with local law. We do not collect data beyond what is necessary for these purposes.

How we use your data on bet pingpong

Our primary use of your data is operational: running your account, processing transactions, and settling bets and gaming outcomes. When you deposit via online payment or e-wallet, we use your payment data to reconcile that deposit with our banking partners. When you place a bet on a Liga 1 match, we log it so we can settle your bet once the match concludes. When you play a live-dealer blackjack session, we record your hands so you can review your history and disputes can be resolved transparently.

We also use your data to detect fraud and unusual account activity. If we notice suspicious login patterns or unexpected bet sizes, we may contact you to verify. We use your contact information (email and phone) to send account notifications—deposit confirmations, withdrawal status updates, and support responses. We do not send unsolicited promotional emails; if you sign up, communications are limited to account-related matters.

Third-party data processors and bet pingpong

We work with external partners who process your data on our behalf. These include:

• Payment processors: mobile banking, local payment, online payment, and banking partners process your deposits and withdrawals. They handle payment encryption and fraud detection for their own systems.
• Identity verification services: We may use third-party KYC (Know Your Customer) providers to verify your identity documents. These partners are bound by confidentiality agreements.
• Game studios: Relax Gaming, Fortune Tiger, and other game providers receive minimal data—your user ID and session outcome—to execute your bets and gaming sessions.
• Cloud infrastructure: Our servers may be hosted outside Indonesia (e.g., in regional data centres). Your data is encrypted in transit and at rest.
• Support tools: We use third-party ticketing systems to manage support emails and chat. These platforms comply with data protection standards.

All third-party processors sign data processing agreements committing them to protect your information and use it only for the purposes we specify. We do not share your data with marketers, advertisers, or data brokers.

Your rights on bet pingpong

You have the right to access, update, and request deletion of your personal data. To do so, contact our support team with your account email and a e-walletef description of your request. We will respond within one business day. If you request account deletion, we will anonymize your historical data (so we retain audit trails for regulatory compliance) but remove your personal identifiers.

You can withdraw consent for marketing communications anytime (though bet pingpong sends only transactional emails, so there's little to opt out of). You can also request that we limit how we use your data—for example, you may ask us not to use your data for fraud detection beyond what is legally required, though this may affect your account security.

Cookies and tracking on bet pingpong

We use cookies to maintain your login session, remember your account preferences, and detect fraud. These are essential to the platform's function; without them, you'd have to log in repeatedly. We do not use cookies for behavioral tracking or targeted advertising.

You can disable cookies in your browser settings, though this may impair bet pingpong functionality. We do not use third-party tracking pixels or analytics cookies that follow you across the web.

Data retention on bet pingpong

We retain your account data (name, email, identity documents, payment records, and betting history) for as long as your account is active, plus seven years after closure. This retention period reflects Indonesian financial and anti-money-laundering regulations. After seven years, we delete or anonymize your data, with limited exceptions for legal holds or regulatory investigations.

Your transaction ledger on bet pingpong—every bet, every deposit, every withdrawal—is retained for the full seven-year period so you can access your complete history and resolve disputes. We cannot reduce this retention period because financial regulators require it.

Security of your bet pingpong account

We protect your data using encryption (TLS in transit, AES-256 at rest), firewalls, and access controls. Our staff access your data only when necessary to support your account. We conduct regular security audits and penetration testing. However, no system is perfectly secure; if you suspect a breach, contact us immediately.

You are responsible for protecting your bet pingpong login credentials. Do not share your password; we will never ask for it. If you suspect unauthorized access, change your password and contact support.

Jurisdiction and contact

This privacy policy is governed by Indonesian law. If you have questions or complaints about how we handle your data, contact our support team via email or the channels listed on our FAQ page. We will respond within one business day. If you believe we have mishandled your data and our response is unsatisfactory, you may file a complaint with the Indonesian data protection authority.

We update this privacy policy periodically as our practices change or laws evolve. We will notify you of material changes via email. Continued use of bet pingpong after an update constitutes acceptance of the revised policy.