bet pingpong FAQ

To verify your account on bet pingpong, we require a government-issued photo ID (passport, national ID card, or driving licence) and proof of address (utility bill, bank statement, or official letter dated within the last three months). In some cases, we may request additional documentation.

Upload your documents during account setup or via your account settings. Our verification team processes submissions within one business day. Once verified, you can deposit, play, and withdraw without restriction. If your submission is rejected, we will notify you by email with specific guidance on resubmission.

On the login page, select "Forgot your password?" and enter your email address or username. We will send a password-reset link to your registered email within a few minutes. Click the link, follow the on-screen prompts, and create a new password. The reset link expires after 24 hours for security.

If you do not receive an email, check your spam folder or contact our support team. We can verify your identity and send a manual reset link via phone or email. Password recovery is available 24/7 through our self-service portal or our support channels.

Deposits on bet pingpong carry no fee. All funds received are credited to your account instantly or within minutes, depending on your payment method (DANA, e-wallet, mobile banking, local payment, or bank transfer via online payment, e-wallet, mobile banking, local payment virtual account).

Withdrawals are also fee-free. When you request a withdrawal, your funds are returned to the original payment method at no cost to you. Processing typically takes one business day from the time of your request, though some methods (e.g., online payment, virtual accounts in Jakarta) may complete faster. Your balance is always yours to withdraw without penalty.

If a deposit fails, no funds are deducted from your payment method. Your bank or e-wallet (e-wallet, mobile banking, local payment, online payment, e-wallet) will show a failed or pending status; funds return to you automatically within one to three business days. You may retry your deposit immediately.

If a withdrawal fails, the funds remain in your bet pingpong account. We notify you by email with the reason (e.g., incorrect account details, account mismatch). Contact our support team to resolve the issue, verify your details, and retry. Do not attempt multiple withdrawals to different accounts; our system flags this as a security check.

During account creation or from your account dashboard, look for a "Promotion Code" or "Bonus Code" field. Enter the code exactly as provided (case-sensitive) before or after your first deposit, depending on the promotion terms.

Once applied, the promotion is credited to your account balance or as free play credit. Specific terms (minimum deposit, playthrough requirements, expiry dates) vary by promotion. Check your account notifications or contact support to confirm the details of any current offers available to you on bet pingpong.

Our sportsbook covers Liga 1 (Indonesian football), Piala AFF, Piala Indonesia, Champions League, Premier League, La Liga, Serie A, Bundesliga, and major international tournaments including the World Cup and continental championships. We also offer betting on esports (VCT, Mobile Legends, Free Fire, PUBG Mobile) and other sports such as badminton and MotoGP.

Each match lists multiple bet types: match result, handicap, over/under, correct score, player props, and live in-play bets during the fixture. Odds update in real time. Browse our sportsbook to see current fixtures and available markets. Fixtures and odds are available only where local law permits.

Beyond our sportsbook, bet pingpong offers live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger) streamed from professional studios, slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways, and titles from Relax Gaming), and esports wagering.

All games and tables are available from your single account and balance. You may switch between sportsbook, live tables, and slots without creating separate accounts. Each game type has its own rules and pace; explore our demo modes to familiarize yourself before wagering real funds.

We provide full transaction history (deposits, withdrawals, bets, wins), real-time balance updates, and the ability to change your password and email at any time. You may also update your phone number and review your KYC verification status from your account settings.

If you suspect unauthorized access, reset your password immediately and contact our support team. We can help review your recent activity, freeze your account temporarily, and investigate suspicious transactions. For details on data handling and security practices, see our Privacy Policy

Our support team responds in English and Indonesian. You may contact us via email, live chat (available during business hours), or phone. Response times vary but we aim to reply to all inquiries within a few hours during operating hours.

For non-urgent questions, email is preferred; for account emergencies or immediate issues, use live chat or phone. Our team can assist with account access, payment issues, game rules, transaction history, and general platform questions. For jurisdictional or legal inquiries, refer to our Legal Notice or contact support for a formal response.